SHIPPING & RETURNS
1. Shipping Policy
1.1 Processing Time
• All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving payment confirmation.
• Orders placed after 2:00 PM NZST will be processed on the next business day.
• If we experience a high volume of orders, processing times may be extended. In such cases, we will contact you via email with an updated timeline.
1.2 Shipping Rates & Delivery Estimates
• Standard Marine Accessories & Equipment – Shipping rates are calculated based on product weight, dimensions, and delivery location.
• Merchandise – Flat rate shipping applies to all merchandise orders, regardless of order size or weight.
• Estimated delivery times (within New Zealand):
• Courier Economy: 2–5 business days
• Express Courier: 1–2 business days
• Rural delivery may require an additional 1–3 business days.
Note: Delivery delays can occasionally occur due to courier schedules, weather events, or other unforeseen circumstances.
1.3 Shipping Carriers
We primarily use:
• NZ Post – Economy & Express courier services
• Aramex – Nationwide delivery options
A tracking number will be provided once your order is shipped.
1.4 International Shipping
• At this stage, we only ship within New Zealand.
• Please contact us if you wish to arrange international shipping, and we will provide a custom quote.
2. Returns Policy
2.1 Eligibility for Returns
You may return an item within 14 days of receiving it if:
• The item is unused and in the same condition as when received.
• The item is in its original packaging.
• You provide proof of purchase (receipt or order confirmation).
2.2 Non-Returnable Items
• Custom-made or personalised products
• Gift cards
• Clearance or sale items (unless faulty)
2.3 Return Process
1. Contact us at brilliamsnz@gmail.com with your order number and reason for return.
2. We will confirm the return eligibility and provide the return address.
3. Ship the item back using a tracked courier service.
4. Once received and inspected, we will issue a refund or exchange as agreed.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
2.4 Damaged or Faulty Items
If you receive an item that is damaged or faulty:
• Contact us immediately at brilliamsnz@gmail.com with photos of the damage and your order details.
• We will arrange for a replacement, exchange, or refund.
3. Contact Us
If you have any questions about shipping, delivery times, or returns, please contact: