SHIPPING & RETURNS

1. Shipping Policy

1.1 Order Processing and Fulfilment Time

Brilliams Innovations operates on a pre-order system. This allows us to manufacture products specifically for your order, ensuring the highest quality and reducing waste.
Upon receiving your order and payment confirmation, your items enter our production queue.
Please allow approximately 3–4 weeks for order fulfilment before shipping.
You will receive a confirmation email once your order has been completed and is ready to be dispatched. If there are any unexpected delays, we will contact you promptly via email.

1.2 Shipping Rates & Delivery Estimates

Standard Products – Shipping rates are calculated based on product weight, dimensions, and your delivery location within New Zealand.
Merchandise – A flat-rate shipping fee of $10 applies to all apparel and accessory orders.
Once dispatched, estimated delivery times within New Zealand are:
- Courier Economy: 2–5 business days
- Express Courier: 1–2 business days
- Rural delivery may require an additional 1–3 business days.

Note: While we manage our production timeline carefully, occasional delays can occur due to courier schedules or unforeseen circumstances.

1.3 Shipping Carriers

We primarily use NZ Post for all deliveries.

A tracking number will be provided once your order is shipped.

1.4 International Shipping

• At this stage, we only ship within New Zealand.

• Please contact us if you wish to arrange international shipping, and we will provide a custom quote.

2. Returns Policy

2.1 Eligibility for Returns

You may return an item within 14 days of receiving it if:

• The item is unused and in the same condition as when received.

• The item is in its original packaging.

• You provide proof of purchase (receipt or order confirmation).

2.2 Non-Returnable Items

• Custom-made or personalised products

• Gift cards

• Clearance or sale items (unless faulty)

2.3 Return Process

1. Contact us at brilliamsnz@gmail.com with your order number and reason for return.

2. We will confirm the return eligibility and provide the return address.

3. Ship the item back using a tracked courier service.

4. Once received and inspected, we will issue a refund or exchange as agreed.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

2.4 Damaged or Faulty Items

If you receive an item that is damaged or faulty:

• Contact us immediately at brilliamsnz@gmail.com with photos of the damage and your order details.

• We will arrange for a replacement, exchange, or refund.

3. Contact Us

If you have any questions about shipping, delivery times, or returns, please contact: